Software Development

CONTROL COST APPLICATION

CASPRO is a Call Accounting System professional product that provides call accounting and billing functions for IP based and legacy PBX systems as well as for VoIP gateways. CASpro’s Enterprise and Service Provider Edition has been developed specifically for networked telecommunication systems with components across many locations, even from different vendors (multi-site and multi-vendor support).

CONTACT DATA CENTER

ccCON delivers real-time connectivity between Cisco Unified Contact Center Express and SAP ECC or SAP CRM using a pre-packaged, server-based Computer Telephony Integration (CTI) approach. By implementing ccConn a company can achieve significant productivity gains and improvements in quality of service.

BUSINESS APPLICATION

CCINFO is a powerful wallboard application for customer contact centers to visually aid supervisors and agents with real-time statistics on call traffic and handling. The ccInfo application collects real-time information from the Cisco Unified Contact Center (UCC) Express environment and can display it on large wall displays or on any desktop, either in a web browser or within the Cisco UCC Express Agent Desktop.